Improved access at The Palace Theatre and Opera House for those that are disabled and their carers

A Partington resident contacted Stretford and Urmston Conservatives to seek our help in improving access at both of ATG’s theatres in Manchester.

The residents said; I am writing to you as a Carer to my wife, and for other Carers who enjoy the theatre. Are you aware that the two main Manchester theatres offer quite shocking accessibility for the disabled? The Palace Theatre having just FOUR none wheelchair spaces (only for those who can transfer on to a theatre seat. And the Opera House having just TWO wheelchair viewing spaces. As you can imagine it is virtually impossible to book seats for disabled people at these venues, which must have the lowest accessibility seating quota in the whole of England” He contacted us after he contacted the GM Mayor’s office who said they couldn’t assist.

After contacting the Theatre Group and putting forward the residents concerns, they couple have been offered wheelchair seating for a performance. Also it would appear that the Theatre Group have improved the online booking system, allowing fairer availability for disabled seating. They have also promised improved booking by mobile device and putting in place additional training for their ticket staff.
The resident said; “Thank you for all your support which I’m sure has brought about these improvements. My wife is looking forward to our trip out on Thursday, after months of being unsuccessful in acquiring a seat through what should have been a clearer and fairer process”.

 

 

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